How can I find out if my order has been shipped?

                         As soon as your package is shipped, your cargo tracking information will be sent to your registered e-mail address.

                         If you do not receive an e-mail, you can contact customer service via our support line at +90 (532) 169 00 00.

 

                         Can I cancel my order?

                         You can cancel your order by selecting the order you want to cancel from the My Account → My Orders tab.

                         Orders must be canceled within the same day the order is created. Order cancellation cannot be provided for products that have left the warehouse.

 

                         How long does it take to receive my order?

                         All orders placed before 17:00 are delivered to the cargo by us on the same day. It may take 1-3 business days for the cargo to reach you.

                         During busy seasons, delivery times may be delayed depending on the cargo company.

 

                         How does the process proceed for international orders?

                         Shipping and customs declaration fees are the responsibility of the recipient for international orders.

                         Shipping is provided by FedEx and DHL Cargo. Orders are normally delivered within 3-10 business days.

                         Delivery time may vary depending on the customs conditions of the country you are in.

                         Our company is not responsible for additional periods and fees incurred while your order is held at customs.

 

                         What payment options can I use?

                         You can make your payments by money order or credit card (MasterCard, VISA, VISA Electron, PayPal, Troy, American Express). We do not have a cash on delivery option.

 

                         I ordered the wrong product or size, can I change it?

                         In cases where the wrong product or size is ordered, you must contact Customer Services +90 (532) 169 00 00 immediately after creating the order.

                         The change will be made before it leaves the

                         If the product reaches you, if you realize that you ordered the wrong size / product and want to make a change, the shipping fee will be yours.

                         Returns and exchanges are not accepted for international orders.

 

                        A faulty product was sent, can I change / return it?

                        First of all, we apologize that the product you received is not in perfect condition.

                        If you are not satisfied with a product due to an error caused by us, you can send it to the company address within 14 days with the return code (637830101) via MNG KARGO. Return fees will be covered by us.

                        Please send a photo of the deformation in the product, along with your Order Number, to [email protected] or +90 (532) 169 00 00 to ensure a detailed product-based examination.

                        In cases where you do not want to return, we can offer repair or exchange options.

                        We would like to remind you that returns and exchanges are not accepted for orders that have expired (14 days and above).

 

                        Can I exchange a product I purchased online in the store?

                        Depending on the product stock status, we are happy to offer size or color exchange for the same product in the store.

                        Exchanges in the store are only carried out in our Ankara Head Office. There is no product return and exchange service in our stores outside of Ankara.

 

                        Do I have to pay a return shipping fee?

                        If you are not satisfied with the product due to an error caused by us, you can send it to the company address within 14 days with the return code (860060495) via YURTİÇİ KARGO.

                        Return fees will be covered by us. The return shipping fees of the product you want to return due to wrong / product size order or personal reasons will be covered by you.

 

                         In how many days and how will my refund be made?

                         The refund amount will be paid to you within 3 business days after the returned products reach us.

                         The refund of your refund will be paid back according to the payment method you used when ordering on our site (cash/installments).

                         Since the return transactions are made by automatic systems, the refund is determined according to the payment type of the order you created in the system.

                         If the installment payment method was used in the orders, the refund will be paid back in installments; if the advance payment method was used, the refund will be paid back to the card in advance.

                         If you could not find the answer to your question above, feel free to contact us.

                          [email protected]